Often people do things which defy my logic and understanding.  Hidden factors are things that are unknown to me which explain people's behavior.   Remember that you do not have the whole picture from that person's point of view. 

Meeting, or work sessions are more productive if people come prepared.  I make a habit of asking people to do some things in preparation for any meeting I am leading.  I call this prework.  The preparation is excellent way of getting the meeting going productively. &

As a Business Analyst, a critical success factor is to ensure that all requirements are efficiently captured for the development team to use.  Curious about what other business groups’ best practices are, I attended the webinar presented by IAG on "Inside Effective Business