Statement of Commitment to Accessibility

Project X Ltd. is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

Project X Ltd. understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact info@pxltd.ca.

---

Accessible Customer Service Policy

All goods and services provided by Project X Ltd. will follow the principles of dignity, independence, integration, and equal opportunity.

This policy meets the requirements of the customer service standards included in the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005. It applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Definitions

Assistive device: A technical aid, communication device, or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers bring with them, such as a wheelchair, walker, or a personal oxygen tank, and that might assist in hearing, seeing, communicating, moving, breathing, remembering, or reading.

Disability: As defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:

• Any degree of physical disability, infirmity, malformation, or disfigurement that is caused by bodily injury, birth defect, or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
• A condition of mental impairment or a developmental disability;
• A learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• A mental disorder; or
• An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Guide Dog: A highly trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety, and increased independence for people who are blind.

Service Animal: A service animal for a person with a disability if:

1. The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
2. The person provides documentation from a member of one of the following regulated health professional colleges confirming that the person requires the animal for reasons relating to the disability:
   • College of Audiologists and Speech-Language Pathologists of Ontario;
   • College of Chiropractors of Ontario;
   • College of Nurses of Ontario;
   • College of Occupational Therapists of Ontario;
   • College of Optometrists of Ontario;
   • College of Physicians and Surgeons of Ontario;
   • College of Physiotherapists of Ontario;
   • College of Psychologists of Ontario; or
   • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario.

Support Person: In relation to a person with a disability, another person who accompanies them in order to help with communication, mobility, personal care, medical needs, or access to goods and services.

Guidelines

The Provision of Goods and Services to Persons with Disabilities

Project X Ltd. will make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity by:

• Ensuring that all customers receive the same value and quality;
• Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services, as long as this does not present a health and safety risk;
• Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
• A mental disorder; or
• Taking into account individual accommodation needs when providing goods and services; and
• Communicating in a manner that takes into account the customer’s disability.

The Use of Assistive Devices

Customer’s Own Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by the company. In cases where the assistive device presents a health and safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services, up to the point of undue hardship.

Alternatively, where elevators are not present and where a customer requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the customer.

Guide Dogs and Service Animals

A customer with a disability who is accompanied by a guide dog or service animal will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs or service animals.

Staff may respectfully ask if an animal is a service animal and will not ask the nature of the person’s disability or purpose of the animal.

Exclusion Guidelines

If a customer’s guide dog or service animal is excluded by law (see applicable laws below), Project X Ltd. will offer alternative methods to enable the person with a disability to access goods and services, when possible. For example, the company might accommodate a customer’s disability by securing the animal in a safe location and offering the assistance of an employee to facilitate the delivery of goods and services.

Applicable Laws

Food Safety and Quality Act, 2001, Ontario Regulation 31/05: Animals not intended for slaughter or to be euthanized are not allowed in any area or room of a meat plant. An exception is made for service dogs to allow them in those areas of a meat plant where food is served, sold, or offered for sale to customers and in those areas that do not contain animals or animal parts and are not used for the receiving, processing, packaging, labelling, shipping, handling, or storing of animals or parts of animals.

Dog Owners’ Liability Act, 2005: If there is a conflict between a provision of this legislation or of a regulation under this or any other act relating to banned breeds (such as pit bulls) and a provision of a by-law passed by a municipality relating to these breeds, the provision that is more restrictive in relation to controls or bans on these breeds prevails. Staff will respectfully explain that the service animal must be removed from the public area due to a municipal by-law and make alternate arrangements or provide the service outside the public area.

Recognizing a Guide Dog or Service Animal:

If it is not readily apparent that the animal is being used by the customer for reasons relating to their disability, Project X Ltd. may request verification from the customer.

Care and Control of the Animal:

The customer who is accompanied by a guide dog or service animal is responsible for maintaining care and control of the animal at all times.

Allergies and Other Health and Safety Concerns:

If a health and safety concern presents itself, for example, in the form of a severe allergy to the animal, Project X Ltd. will make all reasonable efforts to meet the needs of all individuals. Pursuant to the company’s obligations under the Human Rights Code and the Occupational Health and Safety Act, each customer’s accommodation needs will be considered on a case-by-case basis, up to the point of undue hardship.

Due diligence needs to be paid to address health and safety requirements. For example, if a person’s health and safety could be seriously affected by the presence of a service animal on the premises open to the public, management must fully analyze all options for safely accommodating the service animal. Options could include creating distance between the two individuals to eliminate in-person contact, changing the time the two individuals receive service, or using air purifiers and other measures that could allow the person to use their service animal on the premises.

In very exceptional circumstances where a service animal becomes out of control, causing a clear disruption or a threat to the health and safety of others, and the animal’s behaviour is not corrected by the owner, a person with a disability can be asked to remove their service animal from the premises.

As a courtesy, particularly if the person and service animal have been in attendance on the premises for a long time, staff may ask whether the animal requires water, may designate an area in which the service animal can relieve itself, or ask whether the staff can be of assistance pertaining to the service animal.

The Use of Support Persons

If a customer with a disability is accompanied by a support person, Project X Ltd. will ensure that both persons may enter the premises together and that the customer is not prevented from having access to the support person.
There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations, the company will make every reasonable attempt to resolve the issue.
In situations where confidential information might be discussed, consent will be obtained from the customer before any potentially confidential information is mentioned.

Notice of Disruptions in Service

Service disruptions may occur for reasons that may or may not be within the control or knowledge of Project X Ltd.. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

When disruptions occur, Project X Ltd. will provide notice by:

• Contacting persons with appointments;
• Verbally notifying customers when they make an appointment; or
• By any other method that may be reasonable under the circumstances.

The individual organizer of the service will be responsible for notifying their customers.

If a notification needs to be given, the following information will be included unless it is not readily available or known:

• Goods or services that are disrupted or unavailable;
• Reason for the disruption;
• Anticipated duration, and;
• A description of alternative services or options.

Notice of Disruptions in Service

Project X Ltd. shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available on the Project X Ltd. website. Alternate methods of providing feedback verbally (in person or by telephone) or written (handwritten, delivered, website, or e-mail), will be available upon request.

Submitting Feedback

Customers can submit feedback through our website at: http://www.pxltd.ca/contact/

Through our mailing address:
200 Yorkland Blvd,
Suite 720 North York,
Ontario M2J 5C6 Canada

Customers can submit feedback through our website at: http://www.pxltd.ca/contact/

Or directly to:
Phone: 416-422-8900
Email: info@pxltd.ca
Fax: (416) 422-8901

PCustomers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Training

Training will be provided to:

• Every employee of or a volunteer with Project X Ltd.;
• Every person who participates in developing the policies of Project X Ltd.; and
• Anticipated duration, and;
• Every other person who provides goods, services, or facilities on behalf of Project X Ltd..

Training Provisions

Regardless of the format, training will cover the following:

• A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
• A review of the requirements of the customer service standards;
• Instructions on how to interact and communicate with people with various types of disabilities;
• Instructions on how to interact with people with disabilities who:
  • Use assistive devices;
  • Require the assistance of a guide dog or other service animal; or
  • Require the use of a support person (including the handling of admission fees);
• Instructions on how to use equipment or devices that are available at our premises or that we provide that may help people with disabilities;
• Instructions on what to do if a person with a disability is having difficulty accessing our services; and
• Policies, procedures, and practices of the company pertaining to providing accessible customer service to customers with disabilities.

Training Schedule

Project X Ltd. will provide training as soon as practicable. Training will be provided to new employees, volunteers, agents, and contractors within the first week of them joining Project X. Revised training will be provided in the event of changes to legislation, procedures, policies, or practices.

Record of Training

Project X Ltd. will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

Notice of Availability and Format of Documents to Customers

Project X Ltd. shall notify customers that the documents related to the customer service standards are available upon request and in a format that takes into account the customer’s disability. Notification will be given by posting the information on the website of Project X Ltd.

Administration

If you have any questions or concerns about this policy or its related procedures, please contact:
Lucie Jeffers, Director, People and Growth
416-422-8900 x 267
info@pxltd.ca.

This policy and its related procedures will be reviewed as required in the event of legislative changes or changes to company procedures.

---

Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation (IASR)

This 2019 to 2024 accessibility plan outlines the policies and actions that Project X Ltd. will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.

Statement of Commitment

Project X Ltd. believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

---

<

General Requirements
Accessibility Requirement	Action	Status	Compliance Deadline
Establishment of accessibility policies	Policy and Statement are complete and posted on company website and intranet. Both are will be provided in accessible formats if requested.	Complete	Jan. 1, 2014
Training on IASR and the Human Rights Code	Training is provided to all employees, students, and contractors who work on behalf of Project X Ltd. Training is provided within the first week of hire. Records are kept that include the dates on which the training was provided and the number of individuals to whom it is provided. Updated training will occur with changes to legislation and Project X’s policies.	Complete and ongoing	Jan. 1, 2015
Information and Communications Standards
Accessibility Requirement	Action	Status	Compliance Deadline
Feedback Process	The feedback process is accessible and available in accessible format or with communication supports upon request.	Complete	Jan. 1, 2015
Accessible formats and communication supports	Accessible formats and communications supports are available upon request. Notification of accessible formats and communications supports has been posted on company website.	Complete	Jan. 1, 2016
Emergency procedures, plans or public safety information	Emergency procedures, plans, and public safety information are available in accessible format or with communication supports upon request.	Complete	Jan. 1, 2012
Accessible websites and web content (new websites	All new websites and web content will comply with WCAG 2.0 Level A, increasing to Level AA.	Complete and Ongoing	Jan. 1, 2014
Accessible websites and web content (all websites and web content)	Website to be updated be updated before Jan 1, 2021. All internet websites and web content will conform with WCAG 2.0 Level AA, other than: i. success criteria 1.2.4 Captions (Live), and ii. success criteria 1.2.5 Audio Descriptions (Pre-recorded).	Ongoing	Jan.1, 2021
Employment Standard
Accessibility Requirement	Action	Status	Compliance Deadline
Recruitment, General	Project X Ltd. notifies all employees and the public about the availability of accommodation for applicants with disabilities in our recruitment process by including a statement that accommodation is available throughout the recruitment process in all job postings.	Complete	Jan. 1, 2016
Recruitment, assessment and selection processes	Upon selection to participate in a recruitment or assessment process, Project X Ltd. informs all candidates that accommodations are available upon request in relation to the materials or processes to be used.	Complete	Jan. 1, 2016
Notice to Successful Applicants	When making offers of employment all successful applicants are notified of Project X Ltd.’s polices for accommodating employees with disabilities.	Complete	Jan. 1, 2016
Informing employees of supports	All employees are informed of the policies Project X has in place to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. As a part of the orientation process, during an employee’s first week of hire, all employees are given a link to all policies and asked to sign off on receiving individual policies, included but not limited to the policies in place to support employees with disabilities.	Complete	Jan. 1, 2016
Accessible formats and communication supports for employees	Upon request, Project X Ltd. will consult with the employee and arrange for suitable accommodation, accessible formats and communication supports. In determining the suitability of an accessible format or communication support, Project X will consult with the employee making the request.	Complete	Jan. 1, 2016
Workplace emergency response information	Upon notification for any need for accommodation, Project X Ltd. will consult with the employee and provide individualized workplace emergency response information as soon as possible, if it is necessary. Documented individual accommodation plan forms contain a portion highlighting workplace emergency response information in order to ensure this aspect of accommodation is considered.	Complete	Jan. 1, 2012
Documented individual accommodation plans	A written process has been documented for creating individual accommodation plans. This process includes all elements listed under regulation 191/11 section 28.	Complete	Jan. 1, 2016
Return to work process	A return to work policy is in place for employees who have been absent from work due to disability and require disability-related accommodations in order to return to work. This policy outlines the steps Project X Ltd. will take to facilitate the return to work and uses documented individual accommodation plans.	Complete	Jan. 1, 2016
Performance management process	Project X Ltd. takes the accessibility needs of employees with disabilities, as well as individual accommodation plans into account when conducting its performance management process. Documented individual accommodation plan forms contain a portion highlighting the performance management process in order to ensure this aspect of accommodation is considered.	Complete	Jan. 1, 2016
Career development and advancement	Project X Ltd. takes the accessibility needs of employees with disabilities, as well as individual accommodation plans into account when providing career development and advancement opportunities. Documented individual accommodation plan forms contain a portion highlighting the career development and advancement process in order to ensure this aspect of accommodation is considered.	Complete	Jan. 1, 2016
Redeployment	Project X Ltd. takes the accessibility needs of employees with disabilities, as well as individual accommodation plans into account when redeploying employees with disabilities. Documented individual accommodation plans must be reviewed in any instance of an employee with disabilities being redeployed.	Complete	Jan. 1, 2016
Accessibility Requirement	Action	Status	Compliance Deadline
Establishment of Policies	Policy is complete and follows the principles listed in regulation 191/11 section 80.46. A notification has been posted on company website stating that it is available on request. The policy will be provided in accessible formats if requested.	Complete	Jan. 1, 2012
Use of Service Animals	Service animals are permitted on Project X Ltd.’s premises.	Complete	Jan. 1, 2012
Use of Service Persons	Service persons are permitted on Project X Ltd.’s premises. No payment is required for entering Project X Ltd.’s premises.	Complete	Jan. 1, 2012
Notice of Temporary Disruptions	A documented process is in place for notification of disruptions in service. A notification has been posted on company website stating that it is available on request. The document will be provided in accessible formats if requested.	Complete	Jan. 1, 2012
Provide accessible customer service training to all staff	A documented process is in place that describes Project X Ltd.’s training policy, content of training, and specifies when the training is provided. A notification has been posted on company website stating that it is available on request. The document will be provided in accessible formats if requested. Training is provided to all employees, students, and contractors who work on behalf of Project X Ltd. Training is provided within the first week of hire. Records are kept that include the dates on which the training was provided and the number of individuals to whom it is provided. Updated training will occur with changes to legislation and Project X’s policies.	Complete	Jan. 1, 2012
Feedback Process	The feedback process is accessible and available in accessible format or with communication supports upon request. A documented process is in place that describes Project X Ltd.’s feedback process. A notification has been posted on company website stating that it is available on request. The document will be provided in accessible formats if requested.	Complete	July 1, 2016
		Complete	Jan. 1, 2012
Format of Documents	All documentation will be provided in accessible formats if requested. In determining the suitability of an accessible format or communication support, Project X will consult with the employee making the request. This documentation will be provided in a timely manner.	Complete	Jan. 1, 2012

---

Review and Update

This document was created on (February 20th, 2019) and must be reviewed and updated by (February 20th, 2024).