Harvey Saying #9 – Subject Files

Here is a modern data management challenge that Harvey solved manually many years ago.  Technical journals were a very important way of keeping up to date.  Harvey read or scanned many journals.  We had a library of journals that was the envy of most.  When Harvey

Harvey Saying #8 – Hidden Factors

In my search for the meaning of life, the universe and everything, I must keep reminding myself that things are not always as they appear.  This fact is really evident in business and I refer to them as the "hidden factors".  These are the items that people do not

Harvey and Jim Story – Hiccups Technique

I was doing an interview with a female enigineer named Susan and took her into Harvey’s office for him to meet her.  During the interview, Susan developed hiccuos.  Harvey said he could help her.  He gave her a glass of water and he told her to drink the whole thi

Harvey Sayings #7 – Readiness

I mentioned previoisly how important high quality documents were for us at Gellman, Hayward.  However to our great frustration, we would do a high quality report for a client and recieve high praise but nothing would change.  In the mid 70’s Harvey discovered an articl

Harvey Saying #6 – Editing and Proofreading

Harvey believed that every document we produced must error free and high quality.  In the days of the typewriter, that was no mean feat.  We did not even have snowpake on our letters or published reports.  To get the firm to get to that level and when you asked for two

Harvey Saying #5 – Respect

One of the things that was special about Harvey was his respect for everybody no matter what their role.  He believe that everybody had a special role.  He felt very passionately about this and my first experience with this was with the support staff.  He watched very c

Harvey’s Saying #3 – The Client

The other saying which I mentioned in the # 1 but deserves its own note is "What is in the best interest of the client?" Often when I had a tough client situation and was not quite sure what to do I would have a discussion with Harvey.  He always listened carefully and

Intro to Jim and Harvey Sayings

I thought as all of a sudden we started publishing Jim and Harvey sayings to give you a brief intro as to why.  Jim (Jim Hayward) and Harvey (Harvey Gellman) started a Canadian consulting firm called "Gellman Hayward and Partners Ltd." in the early 70’s which even

Harvey Saying #2

"People get the systems they deserve." Most people complain about the systems they have. They are too slow, they are too old, they are not integrated, they don’t meet our needs, they are too restricted in their capabilities or they are too difficult to use easily. Whil