Harvey’s Saying “The Client is King”

Do you have a simple operating philosophy or principle that you live by?  I had a business partner, Harvey Gellman, who was a really clear thinker and liked to keep things simple.  We were in a consulting business together since the 60's and the saying he kept repeatin

Making a Message Stick Part 2 Keep it Simple

Do you recall the expression "Keep It Simple Stupid,"  the KISS principle.  One thing that all messages that stick have in common is that they are simple and easy to understand.  A sticky message is something we can understand quickly.  When you

Making a Message Stick Part 1

Do you know why you can complete the phrase "A stitch in time —————-" ?  Why does that saying stick?  Harvey Gellman used a phrase that everybody who worked with him will recall "The Client is King." One that sticks for me

Jim’s Sayings – A Review

Over the last few years I have written about many of the lessons I have learned in my consulting practice.  I learned from one of the best, Harvey Gellman.  I would like to review some of these says and give you a reference back to the original post.  http://blog.pxltd.

Harvey Saying # 1 “The Client is King” – Worth Repeating

I had a business partner, Harvey Gellman, who was a really clear thinker and liked to keep things simple.  We were in a consulting business together since the 60’s and the saying he kept repeating was "The Client is King". At that time it sounded ridiculous and im

Harvey Interview in 1986

I got an email from one of my partners at Gellman Hayward, Ron Gilmore, and he said he heard a clip of an interview with Harvey Gellman on the CBC.  The interview was in 1986.  It was really neat to hear his voice and his very friendly tone.  I always said Harvey’

Am I My Job?

In the "Fifth Discipline", Peter Senge talks about one of the learning disabilities is the belief that I am my job.  This means that a person behaves as he thinks a person in his position "should" behave instead of behaving authentically.  So what does th

Harvey Saying #13 – Be The Best That You Can Be

At Harvey’s funeral, one of his sons reminded me of one of Harvey’s saying. Apparently one of his son’s had chosen classical music as career choice and Harvey was concerned about how difficult a choice it was and not very practical. However in discussion he realized how much

Harvey Saying #12 – Keep It Simple

In the system business and consulting we have a great tendency to talk in jargon and acronyms.  Harvey really encouraged us all to avoid jargon and abbreviations.  In the systems business, many words mean different things depending on you point of view.  Thus using a pa

Harvey Saying #10 – Keeping in Touch

One of the challenges we all have is keeping in touch with our netwark of associates.  I have always found it a challenge.  Harvey had many neat way of keeping in touch.  One was if he read an article that he thought some of his contacts would like to see he would mail