Last year I was in a number of meetings and circumstances where someone moved their issue to someone else.
One of our clients put it well when he said,"we can not make our problem their problem". The situation goes like this…
- One group is running late. They tell the next group that things are fine and they will have everything perfect and on time. So when they run late or the output is not correct the next group has to deal with it – more time, working weekends, etc.
- We need a window in production to do an activity. For every minute production is down, it causes issues for users in production. So why does someone think that it is ok to expect the business to stop running for 12-18 hours over and over again.
This was just a couple as I do not want to highlight any real ones (to protect the innocent). But why is it that as we work on something we do not hesitate to make an issue someone elses without their involvement.