I was having a conversation around standards, governance and the like with a client when we started to discuss ITIL.  Here is a great resource for information on ITIL.

  1. Jim Reply

    Could I suggest that the first time you use a series of letters to talk about something you at least say what the letters mean. In addition, a small definition would really help. ITIL means Information Technology Infrastructure Library and is a set of best practices standards for information technology (IT) service management.

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