I remember a story a consultant once told me years ago, they embarked on a project that would not end. They were to develop KPI (Key Performance Indicators) for a business. After 3 months they had a list of over 300, after 6 months it grew to 600. It never shrunk below t
KPI's are very important components of our strategy to monitor and report our organizational effectiveness. Wikepedia has a great definition that links to the similar ideas of BAM (Business Activity Monitoring) and Scorecards. In context these often seem like very daunting