Do you have a delighted customer or client? I bet you are in demand. Harvey Gellman, my mentor and business partner, had a saying "Give the client ten percent more than they expect." Don't just meet their expectations but exceed them. That is really
Recently I read an old blog by Tom Peters about Job's management style and it really struck a cord about what being passionate meant. Green is Green. NOT! Harvey had an interesting view on moving forward on an innovative idea. "Be Passionate."
If you cast your bread on the water, it will return a hundred fold. An old proverb one I firmly believe. My father after he retired he told that it wasn't the projects he was most pround of but the people he had helped. He said that the effect on people multi
I expect many people who read my blogs wonder why I write what I write. For sometime I wondered myself and continued because it felt right. I think I now know why. I love to help people and guide them along the path to effectiveness and success. I pr
When I was about 12 years old I set off early with my bosum buddy early to go fishing with Jack Sampson, who was an adult friend of my buddy. The plan was we would get our row boat at a pond and take it out to the river and take it across the river to a favourite fishing area.
These lessons have been learned in school of hard knocks in consulting. Would like to see my scars? Readiness – People only do what they are ready and willing to do. Hidden factors – Many important factors are hidden. The clients are always right – Even
Through out my consulting career of thirty five years I wrote very little because I did not think I could write well enough to meet Harvey's standards. Harvey, my business partner, was very particular about the quality of written documents. However Stephen and Graha
How can you most effectively help somebody solve a problem? A simple question produces the most amazing results. The question evokes very creative answers and ones the person is ready to do. As great problem solver, I eagerly offer solutions but find they are ignored.
Often people do things which defy my logic and understanding. Hidden factors are things that are unknown to me which explain people's behavior. Remember that you do not have the whole picture from that person's point of view.
Many times I find myself trying to explain something saying that I believe that is very simple and often it is viewed as more complex. I was in a conversation with Graham last night as we were reviewing some stored procedures created a couple of years ago and he said "Jim