Do you have a delighted customer or client? I bet you are in demand.
Harvey Gellman, my mentor and business partner, had a saying "Give the client ten percent more than they expect."
Don't just meet their expectations but exceed them.
That is really a very stretching goal as a consultant but great to keep in mind.
One thing a delighted client will do is ask for more help. You become a star and the go to person for lots of things outside you specialty. Being in demand from clients is gold to the consultant.
This came to mind when a friend wrote on Facebook how thrilled he was to get excellent customer service from ETR407, a Toronto electronic toll road. He was also surprised. I said he should let them know and he said he would not want to get the agent in trouble. How sad is that.
However I think many people's expectations are low and so when we exceed them we stand out in the crowd.
However I do not have any truck with talking about giving 110%, That makes not sense, I am talking about expextations.
What can you do today to exceed someone's expectations?
Then share in a comment.