How can you most effectively help somebody solve a problem? A simple question produces the most amazing results. The question evokes very creative answers and ones the person is ready to do.
As great problem solver, I eagerly offer solutions but find they are ignored. I decided to take a different approach and asked a simple question.
"What would you like to do?"
"What would you think would work?"
"How do you want to proceed?'
These and similar questions ellicit the most amazing answer and insights. The person really knows at some level the solution and your questions brings the solution to their consciuosness.
As you help the person flesh out the solution with more questions, listen to their readiness to act. The next great question is "So what is the next step?"
Try it and come back and tell me how it went.