Another way to encourage a person to actively listening to that person. Less telling and more listening. I find by asking people about their life experiences you learn so many things and I believe it makes the person feel more significant. Feeling significant is very encouraging.
So ask lots of questions. Then listen and reflect back what you hear. Try hard to understand the feelings of the content not just the facts. A great way to capture the feeling is to guess what the person was feeling and listen to the response. Feeling are so subtle and very personal.
Be careful not to judge but imagine you are traveling the journey with the person. You will be amazed at how good you feel sharing a person’s journey with them.