The ability to understand the reality of a situation is based upon asking questions to gain an understanding of a situation. So what happens when we ask the wrong questions. We get the wrong answers.
In the complex world of acronyms, technology and business there is so much hard-wired understanding of the various points of view that what you may ask may have a completely different meaning to the inquiree than it did to what you meant.
So for example today in a discussion, someone started talking about changes in the database. As I tried to get to the bottom of this thinking that they were changing the data model, it became clear that the nature of my questions were not correct, so I could not get clarity on my situation.