In previous posts we have talked about readiness and I am sure it will always pop up.
One my challenges is patience for client readiness as it seems so obvious to me. I was reading Robert Schaffer’s book Rapid Results and was interested to see what he had to say when I received a call this morning from a client who was very frustrated with how the organization was taking their advice. Glad to see I am not the only one.
But more practically, one of the interesting observations from Bob’s book is where often leaders know they need to change, may even have the goal, but do not know how to go about it. Bob mentions and gives some great examples of great books that talk about the changes that are needed and not the how to go about it.
This is not a case about "pushing on a rope" as Jim would say, but working with both the executive and grassroots folks to empower them with the tools and confidence to empower the change. I think this is one of the most hidden gems of the approach that Bob and RHSA take and why I am so happy we have Jim with the experience of this approach and are working to make this part of our very being.
I remember meeting with a CIO a couple of months ago where they had gotten multiple points of view about an Enterprise program that was having issues, where everyone repeatedly said that they needed to start over. We were very surprised to find out we were the only organization that laid out a plan of action for refocusing to a new path. It seems so obvious, yet it is so hard.